Last updated: August 2026

Nexus AI Assist is a hosted software service. Nothing is shipped, and no physical goods are dispatched at any point. What you buy is access to the platform, and that access is what is delivered.

1. What is delivered

A purchase adds capability to the account you were signed in as when you paid. Depending on what you bought, that is a Pro subscription with its query allowance, or a top-up pack of additional queries added to your existing balance.

2. When it is delivered

Immediately. Your account is updated as soon as the payment is confirmed, which is normally within a few seconds of completing checkout. There is no processing period, no dispatch, and no waiting for a courier.

You can confirm delivery yourself: your plan and remaining queries are shown on the Billing screen inside your account, and a receipt is emailed to the address on the account.

3. Delivery charges

None. There are no shipping, handling or delivery fees, because there is nothing to ship. The price shown at checkout is the full amount charged.

4. Where we deliver

Anywhere the platform is accessible. Because delivery happens on your account rather than to an address, there are no regional restrictions, no delivery zones and no international delivery times.

5. If your purchase has not appeared

If a payment has been taken and your account has not been updated, contact us with the payment reference and we will resolve it. A payment that was charged but not applied is corrected or refunded in full — see our Refund & Cancellation Policy for how refunds are handled.

Email: info@syannu.ai

6. Who you are buying from

Nexus AI Assist is operated by Syannu AI Technologies Private Limited, with its registered office at C103, Banyan Block, Brigade Orchards, Devanahalli, Bengaluru (Bangalore), Karnataka – 562110.